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CUSTOMER CARE · FAQ

Questions, answered.

Ordering, shipping, subscriptions, the guarantee and how to use Collagen Essentials and Nightspan. Can’t find your answer? Email vik@dayspanhealth.com.

STRAIGHT ANSWERS

Ordering & shipping

Can I order now?

Not yet. Ordering opens once final labels, purchase terms and payment processing are ready. Sign up for product updates and we will email you when it opens. Signing up is free and does not reserve a bag or charge you.

When will my order ship?

Each order is part of the next production batch. Estimated shipment is approximately eight weeks from your order date. Your payment confirmation will record the estimate that applies to your order.

What if my order is delayed?

If we cannot ship within the stated window, we will contact you before it expires with revised timing and the choice to accept the delay or cancel for a full refund.

Can I cancel before it ships?

Yes. Email vik@dayspanhealth.com with your order number to cancel an unshipped order for a full refund to your original payment method.

How much is shipping?

Standard U.S. shipping is free on our published one-time packages. Any tax is shown in your final total before you pay.

Do you ship outside the U.S.?

We are launching in the United States. Shipping destinations and any excluded regions will be listed on the Shipping & Returns page before checkout opens.

How will I track my order?

The carrier, delivery window and tracking process will be published on the Shipping & Returns page before checkout opens.

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Prices & subscriptions

How much does each product cost?

Collagen Essentials is $44.99 for a one-time bag, or $39 every 30 days on subscription. Nightspan is $51.99 for a one-time bag, or $45.99 every 30 days on subscription. Each bag holds 30 servings.

Is there an introductory offer?

Yes. New customers can start a single-bag subscription for $35 for the first Collagen Essentials bag or $39 for the first Nightspan bag, with a free digital guide. Renewals then follow the regular subscription price. One introductory offer per customer; it cannot be combined with other discounts.

How does a subscription work?

A new bag ships every 30 days until you cancel. Your first renewal happens one full interval after your first bag actually ships, not from your order date.

Can I cancel my subscription?

Yes, subscriptions run until canceled. Final renewal and cancellation terms will be published before subscriptions open, and choosing a subscription today does not enroll you or authorize any charge.

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Money-back guarantee

How does the money-back guarantee work?

Every Dayspan product comes with a 90-day money-back guarantee. If it is not for you, email vik@dayspanhealth.com with your order number to request a purchase-price refund.

Do I need to send the bag back?

No. You do not need to return the bag or pay return shipping.

When does the guarantee start?

The window starts on the day your order is delivered, not the day you order. Full eligibility and processing details will be on the Shipping & Returns page before orders open.

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Using the products

What is the difference between the two products?

Collagen Essentials is a morning powder with 10 g collagen peptides, 200 mg active hyaluronic acid, 500 mg vitamin C, 10 mg lutein and 2 mg zeaxanthin. Nightspan is a melatonin-free evening powder with 3 g glycine, 250 mg elemental magnesium, 200 mg L-theanine, 28 mg saffron extract and 15 mg zinc.

Do I need both?

No. They are separate products for different parts of your day. Choose the one that fits what you want to add. Extra benefits from using them together have not been established.

Can I take both on the same day?

They are designed for different times of day: Essentials in the morning and Nightspan in the evening. If you already take other supplements with vitamin C, magnesium or zinc, check your combined amounts and ask a pharmacist or clinician if you are unsure.

Can I mix Collagen Essentials into coffee?

Yes. Hydrolyzed collagen dissolves in hot or cold liquids without setting into a gel, so it works in coffee, smoothies and other everyday drinks. It is unflavored.

When should I take Nightspan?

Nightspan is made for your evening wind-down, mixed with water. Exact timing, scoop size and water volume will be printed on the final label.

Does Nightspan contain melatonin?

No. Nightspan is melatonin-free. It is built around 3 g free-form glycine with magnesium, L-theanine, saffron and zinc.

How long does a bag last?

Each bag holds 30 servings, a one-month supply at one serving a day.

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Ingredients & safety

Can I take these if I am pregnant or breastfeeding?

Do not use Nightspan while pregnant or nursing. For Collagen Essentials, get individual guidance from your healthcare provider before use during pregnancy or breastfeeding.

Can I take them with my medications?

If you take medication or have a medical condition, bring the complete labels to a qualified clinician or pharmacist before use. Do not use Nightspan with alcohol, prescription sleep medicines or other sedatives.

Can children take them?

Both products are made for adults. Get individual guidance from a pediatrician before use by children.

Where does the collagen come from?

Collagen Essentials uses hydrolyzed bovine collagen peptides of Types I and III origin.

What about allergens?

The complete allergen statement, other ingredients and warnings will be published with each final label before sale.

Are there any proprietary blends?

No. Every active ingredient amount is disclosed on our Ingredients page.

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Quality & testing

Are the products tested?

Each batch must pass identity, potency and contaminant checks before release. Our Standard page explains how those checks are approached.

Where can I see the label and batch test report?

Approved final labels and first-batch test reports will be published before sale. The Status page tracks what is ready and what is still pending for each product.

Still have a question?

Email vik@dayspanhealth.com, or read the full Shipping & Returns terms and the Ingredients page.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.